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Tourist
Posts: 2

Hero 5 Session: problemas con conexión wifi

Desde hace unas semanas mi Gopro Hero 5 Session no emite una señal wifi a la que se pueda conectar mi teléfono. Sigo todos los pasos: configurar conexión --> conectar nuevo dispositivo --> gopro --> y luego aparece el mensaje "EMPAR. GOPRO APP" junto con el nombre y la contraseña de la señal wifi que debería emitir la cámara. El problema es que ninguno de los dos teléfonos con los que he probado detectan esa señal wifi (y antes sí la encontraban y se podían conectar perfectamente para utilizar la app GoPro).

 

He probado a apagar y volver a encender lo móviles, a resetear los ajustes de conexión de la cámara, y a restaurar la cámara a valores predeterminados de fábrica; pero no consigo solucionar el problema.

 

¿Qué más puedo probar? ¿Qué debería hacer?

Highlighted
GoPro
Posts: 7,910

Re: Hero 5 Session: problemas con conexión wifi

Hello @nimblerive60. Try re-flashing camera firmware following the steps for Manual Update below: 

  1. Go to the Update page: HERO5 Session 
  2. Under "Other ways to update" click "Update your camera manually."
  3. Enter your serial number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that the camera is fully charged and that the SD card is formatted prior to the update. If you have files on the SD card, please save them first as the format process will erase all the SD card's contents. 

 

After the manual update, pair the camera and your phone again following the detailed in Troubleshooting GoPro App Connectivity Issues . Let us know how it goes. Thanks!

Tourist
Posts: 2

Re: Hero 5 Session: problemas con conexión wifi

He actualizado el firmware a través del una actualización manual siguiendo todos los pasos e instrucciones del mensaje y de la página de actualización manual, pero sigo teniendo el mismo problema.

Adventurer
Posts: 9,304

Re: Hero 5 Session: problemas con conexión wifi

 why are you not g oing into the Bluetooth and removing   the gopro    device  addy in there why?

Adventurer
Posts: 9,304

Re: Hero 5 Session: problemas con conexión wifi

Wy is hte Mod  C/p firmware  to reload. that is a cheap way of saying it will fix anything   Remember the Old western  movies or the  3 stooges   Drink this Ale it will cure you, rub iton the  foot it will cure you tthat is exactly  what this Mod is tellig you       put firmware on it will correct it all.   

Sightseer
Posts: 1

Re: Hero 5 Session: problemas con conexión wifi

TENGO EL MISMO PROBLEMA CON LA HERO 7 BLACK. YA HICE TODO (ACTUALIZÉ, RESETEÉ, DE TODO Y NADA) DE UN MOMENTO A OTRO DEJÓ DE FUNCIONAR. 

GoPro
Posts: 9,584

Re: Hero 5 Session: problemas con conexión wifi

Hi @jesusdavid66

 

If you have tried the steps above ant it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej