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08-15-2019 11:11 AM
Hero 5 Session gets very hot when charging and wont startup
[ New ]My Session 5 wouldnt turn on so i plugged it in to charge, thinking the battery was dead but it just got hot, really hot, no lights on at all and wouldnt start, cant even re-boot it, noting its dead.
Anyone else had this problem, how do i return it to Gopro ??
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08-15-2019 01:05 PM
Re: Hero 5 Session gets very hot when charging and wont startup
[ New ]Hi @barleymo
Please go over the steps on HERO5 Session Will Not Power On
Also make sure you are using a recommended charger.
Let us know how it goes.
Thanks!
Ej
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08-16-2019 11:20 AM
Re: Hero 5 Session gets very hot when charging and wont startup
[ New ]Tried all that, still nothing !!
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08-16-2019 11:36 AM
Re: Hero 5 Session gets very hot when charging and wont startup
[ New ]Thanks for trying @barleymo
The best path forward is to reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
Regards,
Ej