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Sightseer
Posts: 2

Hero 5 Session gets very hot when charging and wont startup

My Session 5 wouldnt turn on so i plugged it in to charge, thinking the battery was dead but it just got hot, really hot, no lights on at all and wouldnt start, cant even re-boot it, noting its dead.

Anyone else had this problem, how do i return it to Gopro ??

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GoPro
Posts: 14,121

Re: Hero 5 Session gets very hot when charging and wont startup

Hi @barleymo

 

Please go over the steps on HERO5 Session Will Not Power On

Also make sure you are using a recommended charger.

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Sightseer
Posts: 2

Re: Hero 5 Session gets very hot when charging and wont startup

Tried all that, still nothing !!

Highlighted
GoPro
Posts: 14,121

Re: Hero 5 Session gets very hot when charging and wont startup

Thanks for trying @barleymo

 

The best path forward is to reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Regards,

Ej