Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Hero 5 Session frozen

My Hero 5 Session has frozen. Screen is blank & both red lights are on. I've already tried holding down the menu button for 30 seconds, both with & without a memory card installed. Camera is only a few months old & was bought new.

Accepted Solutions
Highlighted
GoPro
Posts: 18,414

Re: Hero 5 Session frozen

 

Hi @greenmesa25700

 

Try to press and hold the Menu and the Wi-Fi button at the same time until the camera responds.

If it's still the same, let the battery drain then fully charge your camera and test it again,

If it does not turn on, please follow the steps on this link.

 

Let us know how it goes.

 

Thanks!

Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 18,414

Re: Hero 5 Session frozen

 

Hi @greenmesa25700

 

Try to press and hold the Menu and the Wi-Fi button at the same time until the camera responds.

If it's still the same, let the battery drain then fully charge your camera and test it again,

If it does not turn on, please follow the steps on this link.

 

Let us know how it goes.

 

Thanks!

Ej