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Tourist
Posts: 3
Accepted Solution

Hero 5 Session borked by latest firmware

I recently updated our Hero 5 Session to the lateset firmware. Now, once we start recording, we have no control over the camera. The recording light will blink for hours, but the camera only records the first few minutes. The only thing to do is either wait for the battery to die or plug into into a computer.


Accepted Solutions
Backpacker
Posts: 362

Re: Hero 5 Session borked by latest firmware

Many with the same and similar issues after a firmware update have had success by doing a factory reset.

 

RESTORING FACTORY SETTINGS

Follow the steps below to reset all settings and the camera’s password. This

option is useful if you are reselling your camera and want to remove

all customization.

  1. With your camera off, press the Menu button to turn on the

status screen.

  1. Press the Menu button repeatedly until you get to Exit Menu.
  2. Press and hold Shutter button [ ] for 8 seconds.
  3. Press the Menu button to move to Yes, then press the Shutter

button to select it.

 

View solution in original post


All Replies
Backpacker
Posts: 362

Re: Hero 5 Session borked by latest firmware

Many with the same and similar issues after a firmware update have had success by doing a factory reset.

 

RESTORING FACTORY SETTINGS

Follow the steps below to reset all settings and the camera’s password. This

option is useful if you are reselling your camera and want to remove

all customization.

  1. With your camera off, press the Menu button to turn on the

status screen.

  1. Press the Menu button repeatedly until you get to Exit Menu.
  2. Press and hold Shutter button [ ] for 8 seconds.
  3. Press the Menu button to move to Yes, then press the Shutter

button to select it.

 

Explorer
Posts: 11,210

Re: Hero 5 Session borked by latest firmware

What @papajody said, and make sure you are using a recommended SD card (match the make/model/size/class) https://gopro.com/help/articles/Block/microSD-Card-Considerations 

Backpacker
Posts: 362

Re: Hero 5 Session borked by latest firmware

@mcleodbros

 

One additional thought... how did you perform the f/w update: wifi, cabled, or manual via memory card?

Explorer
Posts: 11,210

Re: Hero 5 Session borked by latest firmware

Good point. You should do a manual update with a new (or newly formatted) SD card from the list I linked to above.

Hopefully that resolves your issue.
Backpacker
Posts: 362

Re: Hero 5 Session borked by latest firmware

@danielr15

 

My point in asking was to determine which method OP used to perform F/W update in troubleshooting his issue!

Explorer
Posts: 11,210

Re: Hero 5 Session borked by latest firmware

Well, he should do a manual update anyway, 😄
Backpacker
Posts: 362

Re: Hero 5 Session borked by latest firmware

I agree, but answers help us troubleshoot in the future!