Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Hero 5 Session Problems

[ New ]

Prezados,

A minha hero 5 session, trincou o vidro de fora a fora... ao fazer a troca, a mesma deixou de ser prova d'água. Teria alguma orientação, ou eu teria de fazer algo que nao fiz... essa informação procede(nao ser mais prova d'agua)...

Desde ja, obrigado!


Accepted Solutions
GoPro
Posts: 17,558

Re: Hero 5 Session Problems

[ New ]

Hello @foxbruno. The broken glass does not make the camera waterproof. It would be best to get in touch with our Support team at https://gopro.com/help/ContactUs so they can look into options for you. You may reach them by phone or chat. When you do, make sure that you have access to your camera, as well as the camera information. It would also help to prepare photos showing the damage. Best regards!

View solution in original post


All Replies
GoPro
Posts: 17,558

Re: Hero 5 Session Problems

[ New ]

Hello @foxbruno. The broken glass does not make the camera waterproof. It would be best to get in touch with our Support team at https://gopro.com/help/ContactUs so they can look into options for you. You may reach them by phone or chat. When you do, make sure that you have access to your camera, as well as the camera information. It would also help to prepare photos showing the damage. Best regards!