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Hiker
Posts: 9

Hero 5 . Quick Capture Freeze

Juat putting this out there now, I've seen the other threads so am going to try the slow formatting and then camera formatting and updating as been suggested - will check back if it still happens. Just super frustruating because just had an audio issue that had to send the whole camera back in and now this. Its happened everytime I've done a quick cap so far. Even bought a new extreme 32 gb card as was listed.

 

Right now I'm not sure I want to go to a 7, great cust. service taking care of issues, just seem to keep having them.

IMG_2537.JPG
Explorer
Posts: 11,174

Re: Hero 5 . Quick Capture Freeze

That is weird. I've never had an issue with Quick Capture on my HERO5 (or HERO7 Black for that matter). I'm not sure where you were you seeing this issue posted by others, but it's not something many have reported here (I can't remember this ever being reported as an issue, but it's been awhile since the camera came out). Be sure to do a FULL format of your SD card in your computer (not quick) and then do a manual update of the firmware. After it's done, format the card in the camera and then do a factory reset.

Have you tried with a different card? If you are using SanDisk Extreme? If you are, the cards with v30 printed on the tend to be more reliable. There were some Extreme cards that got released that had issues, but the v30 version seem to have fixed it.
Adventurer
Posts: 8,936

Re: Hero 5 . Quick Capture Freeze

I just grabbed m Hero 6 Black and my camera locked on  record in QC 20 secoconf long press   first ten second did nothing. came back on for a repair file.... so yes things do happen. 

 

In your photo i see WiFi is on Did you know that?  is this happening w/o Wifi. Could you do a factory reset set the camera to Hd1080P60F Fov Linear, Protune off, Low EIS off. Low light off, sound manual.    do not turn on  wifi, do not set up gps keep beeps on high, and leds  all on.

 

  and hit QC let run for 15 seconds and repat a few times QC. if it works great... if not then its  format that card in full uncheck the  box and after the full format do a quick tehn in the camera twice more.

Hiker
Posts: 9

Re: Hero 5 . Quick Capture Freeze

I usually have the wifi off, but had tested it with it on this time to see if it was different. This is a camera that I just received so hadn't changed any other settings yet other than the inital set up. I did that reset and the formatting options you suggested - its only froze once since then, which it was doing it every other time before. So I'll see how it does over the next few days.

 

Thanks for the ideas!

Hiker
Posts: 9

Re: Hero 5 . Quick Capture Freeze

I had found just looking for the quick capture freeze that there were a few problems and solutions floating out there, so had tried them - the reformatting. I have an extreme plus 32 gb and it does have the v30 on it, I had an extreme and that's when this started so went to the plus just to see. I tried another option someone suggested and its only froze once so far with the quick capture, its been working fine with the non quick cap. So I'm going to use it a bunch over the next few days to see if its better or not.