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Sightseer
Posts: 1
Accepted Solution

Hero 5 Go pro has frozen. I was looking on my photos via my phone. Tried pressing the O key.

I was viewing my pictures when it got my camera froze. On the front screen it show the screwdriver sign but the back screen is black and would not start. 


Accepted Solutions
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GoPro
Posts: 14,193

Re: Hero 5 Go pro has frozen. I was looking on my photos via my phone. Tried pressing the O key.

 

Hi coolsand65856

 

Please go over these steps:

 

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/hero5
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.
 

Thanks!

Ej

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All Replies
Highlighted
GoPro
Posts: 14,193

Re: Hero 5 Go pro has frozen. I was looking on my photos via my phone. Tried pressing the O key.

 

Hi coolsand65856

 

Please go over these steps:

 

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/hero5
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.
 

Thanks!

Ej