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Tourist
Posts: 2
Accepted Solution

Hero 5 Black won't turn on (have to reinsert the battery)

After charging all night with supplied cable into laptop, in the morning it won't turn on with the side/top button.  I take the battery out, and pop it back in and then it works.  This happened twice and I've only had it 3 days.  The guy on the phone support said to reinstall the firmware again.  He said there might have been issues when updating the first time via phone/wifi.  What do you guys think?


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 5 Black won't turn on (have to reinsert the battery)

Hi @snowywave35877,

 

There could be an issue with the current installation of software on that camera. If you have not already I would recommend trying the following steps:

 

    • HERO5 Black:
      • Remove and reinsert the battery.
  1. Please ensure that your charging source meets our charging guidelines, then fully charge the camera battery.
  2. Disconnect from the charger and perform another hard reset (step #1).
  3. Visit our HERO5 Black update page, and click on "Update your camera manually" at the base of the page. 
  4. Follow the web instructions to update your camera. 

Hope that helps!

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Hero 5 Black won't turn on (have to reinsert the battery)

Hi @snowywave35877,

 

There could be an issue with the current installation of software on that camera. If you have not already I would recommend trying the following steps:

 

    • HERO5 Black:
      • Remove and reinsert the battery.
  1. Please ensure that your charging source meets our charging guidelines, then fully charge the camera battery.
  2. Disconnect from the charger and perform another hard reset (step #1).
  3. Visit our HERO5 Black update page, and click on "Update your camera manually" at the base of the page. 
  4. Follow the web instructions to update your camera. 

Hope that helps!

 

Best,

Ryan

Tourist
Posts: 2

Re: Hero 5 Black won't turn on (have to reinsert the battery)

Thanks, I updated the firmware manually. The next Day of recording the camera was acting very finicky. It took forever to save some clips and then randomly started turning off and recording at Will. I replaced the memory card and did a hard reset let's hope that helps.