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Tourist
Posts: 1

Hero 5 Black won't turn on after inserting the SD card in the wrong slot

Hi,

After transfering some videos to the computer, I tried inserting the micro SD card in the camera again. Unfortunately it was dark and I managed to insert in the wrong slot. I then plugged the camera in the wall charger and tried turning it on.  

 

(I attached a photo of the wrong slot. It's between the red black card and that plate with numbers)

  

The camera beeped many times and did not turn on. I tried a couple times more with the same result, then turned the room lights on and realised the card was at the wrong place.

 

Removed, inserted in the correct slot, and then the camera didn't turn on anymore.  

I don't understand why there is a gap so close to the SD slot...

 

Can anything be done in order to fix it?

gopro-slot.jpg
GoPro
Posts: 3,505

Re: Hero 5 Black won't turn on after inserting the SD card in the wrong slot

 

Hi @ottocarcamano

 

Please contact our customer support team.

They can help you with that. 

 

Just prepare your SD card brand and model, proof of purchase and serial number.

 

You can reach them via phone or chat. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

 

 

Highlighted
Sightseer
Posts: 1

Re: Hero 5 Black won't turn on after inserting the SD card in the wrong slot

This is not your fault and has happened to thousands of people and they think its their fault. You should not be able to so easily put the card in the wrong slot. Just do a search on the web for this problem and you will see what I mean. It happened to me and I had hardly used my camera. Thats because many will use the camera and not change the disk after the warranty is up. If this post even makes it on the site here is a picture of what really happens when you only have a 50/50 chance of inserting the disk properly. It cuts the ribbon in half and your screwed. I was even willing to pay some of the cost for an upgrade but no go from go pro. I will never purchase another camera from this company ever again.

IMG_2624.JPG