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Sightseer
Posts: 3

Hero 5 Black won't charge beyond around 45%

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My new Hero 5 Black will only charge to 45%. I've removed and replaced the battery and also plugged directly into a wall charger.

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Sightseer
Posts: 3

Re: Hero 5 Black won't charge beyond around 45%

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Thanks for this, EJ. I have a micro SD card on order and will try the manual update after I get it.

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GoPro
Posts: 27,179

Re: Hero 5 Black won't charge beyond around 45%

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Hi @zippyridge74602

 

Please run a manual update.

See https://gopro.com/en/us/update/hero5

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej

Sightseer
Posts: 3

Re: Hero 5 Black won't charge beyond around 45%

[ New ]

Thanks for this, EJ. I have a micro SD card on order and will try the manual update after I get it.

GoPro
Posts: 27,179

Re: Hero 5 Black won't charge beyond around 45%

[ New ]

Sure! @zippyridge74602

Here is a list of recommended cards: https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308

Feel free to post back and let us know how it goes after the update is completed.

 

Regards,

Ej

Sightseer
Posts: 3

Re: Hero 5 Black won't charge beyond around 45%

[ New ]
All worked perfectly. Update downloaded, now fully charging from my laptop port.
GoPro
Posts: 27,179

Re: Hero 5 Black won't charge beyond around 45%

[ New ]

Thanks for letting us know @zippyridge74602

Please note that cameras will take longer to charge via computer USB port. 

 

 

Regards,

Ej