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%3CLINGO-SUB%20id%3D%22lingo-sub-285168%22%20slang%3D%22en-US%22%3EHero%205%20Black%20will%20not%20connect%20to%20anything%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-285168%22%20slang%3D%22en-US%22%3E%3CP%3EOver%20the%20past%204%20months%20I%20have%20had%20significant%20issues%20with%20my%20GoPro%20Hero%205%20Black.%20I%20have%20made%20multiple%20attempts%20from%20formatting%20my%20SD%20card%2C%20resetting%20my%20wireless%20connections%2C%20factory%20resetting%20the%20camera%20and%20even%20factory%20resetting%20my%20iPhone%20and%20attempting%20to%20gain%20access%20to%20my%20GoPro%20on%20other's%20phones.%20To%20no%20luck%20I%20still%20cannot%20find%20a%20way%20for%20my%20GoPro%20to%20connect.%20I%20have%20seen%20that%20this%20has%20been%20a%20consistent%20issue%20with%20the%20GoPro.%20I%20just%20tried%20to%20update%20the%20firmware%20manually%20as%20my%20GoPro%20has%20recently%20stopped%20updating%20or%20showing%20up%20on%20my%20computer%20when%20i%20plug%20it%20in.%20My%20saving%20grace%20is%20that%20I%20can%20get%20my%20photos%20and%20videos%20from%20my%20SD%20card.%26nbsp%3B%20I%20am%20very%20disappointed%20with%20the%20user%20experience%20in%20this%20camera%20and%20I%20had%20such%20high%20hopes%20for%20it.%20WIth%20the%20money%20I%20invested%20into%20this%20camera%20I%20would%20have%20thought%20it%20would%20last%20me%20more%20than%20a%20year.%20If%20anyone%20has%20any%20ideas%20or%20if%20GoPro%20Support%20can%20provide%20me%20feedback%20it%20would%20be%20apprecited.%20I%20was%20hoping%20to%20use%20my%20camera%20tomorow%20when%20I%20go%20fly%20and%20next%20weekend%20on%20my%20snowboard%20trip.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-285168%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-285889%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20will%20not%20connect%20to%20anything%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-285889%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F34365%22%20target%3D%22_blank%22%3E%40cooneyfam%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHere%20are%20some%20articles%20that%20may%20come%20handy%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ETroubleshooting%26nbsp%3BGoPro%20App%26nbsp%3BConnectivity%26nbsp%3BIssues%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-is-Not-Recognized-on-Quik-for-desktop-Windows%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ECamera%26nbsp%3Bis%26nbsp%3BNot%26nbsp%3BRecognized%20on%20Quik%20for%20desktop%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20all%20else%20fails%2C%20please%20reach%20out%20to%20our%20Support%20Team%20to%20check%20on%20your%20options.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 1
Accepted Solution

Hero 5 Black will not connect to anything

Over the past 4 months I have had significant issues with my GoPro Hero 5 Black. I have made multiple attempts from formatting my SD card, resetting my wireless connections, factory resetting the camera and even factory resetting my iPhone and attempting to gain access to my GoPro on other's phones. To no luck I still cannot find a way for my GoPro to connect. I have seen that this has been a consistent issue with the GoPro. I just tried to update the firmware manually as my GoPro has recently stopped updating or showing up on my computer when i plug it in. My saving grace is that I can get my photos and videos from my SD card.  I am very disappointed with the user experience in this camera and I had such high hopes for it. WIth the money I invested into this camera I would have thought it would last me more than a year. If anyone has any ideas or if GoPro Support can provide me feedback it would be apprecited. I was hoping to use my camera tomorow when I go fly and next weekend on my snowboard trip.

 

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Accepted Solutions
Highlighted
GoPro
Posts: 8,889

Re: Hero 5 Black will not connect to anything

 

Hi @cooneyfam

 

Here are some articles that may come handy:

 

Troubleshooting GoPro App Connectivity Issues

Camera is Not Recognized on Quik for desktop

 

If all else fails, please reach out to our Support Team to check on your options.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 8,889

Re: Hero 5 Black will not connect to anything

 

Hi @cooneyfam

 

Here are some articles that may come handy:

 

Troubleshooting GoPro App Connectivity Issues

Camera is Not Recognized on Quik for desktop

 

If all else fails, please reach out to our Support Team to check on your options.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej