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Sightseer
Posts: 1
Accepted Solution

Hero 5 Black screen not working

Hello, neither the front or back my Hero 5 Black are working. I turned it on the check the battery life and I tried to turn it off with a voice command. When a voice command didn't work I tried to turn it off manually. Still nothing and then a few moments later it turned off on it's own but is now unresponsive. The back screen is lit up black but I can't turn it on or do anything with it and the Go Pro itself feels warm.

I've seen a couple of responses on here say manually update using the app, but when I go on the app it can't see to find my Go Pro, please help!

Accepted Solutions
GoPro
Posts: 10,213

Re: Hero 5 Black screen not working

 

Hi @boldshore58578

 

Manual Update
Note: Useful for updating or reinstalling camera software. 

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Let us know how it goes.

If it's still the same, please reach out to our Support Team.

They are available via phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 10,213

Re: Hero 5 Black screen not working

 

Hi @boldshore58578

 

Manual Update
Note: Useful for updating or reinstalling camera software. 

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Let us know how it goes.

If it's still the same, please reach out to our Support Team.

They are available via phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej