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Sightseer
Posts: 1
Accepted Solution

Hero 5 Black screen doesn't work and can't do the manual update!

looks like everyone has an issue with a new Hero 5 and the screeen not working.  As soon as I turn it on it starts recording and stops when I shut it off.  Cant use the screen.  Tries the manual update but the folder wont move onto the SD card!


Accepted Solutions
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GoPro
Posts: 11,482

Re: Hero 5 Black screen doesn't work and can't do the manual update!

Hello @rockystorm10747

 

What do you get on the back screen of your camera? If the screen is not functional at all, let our Support team help. They can also walk you through the manual update if you are encountering issues with it. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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Adventurer
Posts: 12,117

Re: Hero 5 Black screen doesn't work and can't do the manual update!

Make sure you  are not using quick capture  , in order access any prefrences andsettings you must be turning your camera on first by not quickcapture.

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Nomad
Posts: 279

Re: Hero 5 Black screen doesn't work and can't do the manual update!

As stated, use the side button to turn the camera on. There should be a series of LED flashes and beeps. Pressing the shutter button (top button with the red circle) will start recording if you have QuickCapture on. Pressing it again will stop recordning and turn the camera off.

Highlighted
GoPro
Posts: 11,482

Re: Hero 5 Black screen doesn't work and can't do the manual update!

Hello @rockystorm10747

 

What do you get on the back screen of your camera? If the screen is not functional at all, let our Support team help. They can also walk you through the manual update if you are encountering issues with it. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius