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Reply
GoPro
Posts: 3,053

Re: Hero 5 Black's serial number is invalid, apparently.

@alexblight, thanks for the details. This is interesting. By any chance, do you still have the original box of the camera? The serial number should be indicated at the bottom part of the box. Kindly take a photo of the box showing the SN and send it to me via private message. If you no longer have the box, a photo of the battery compartment showing the SN will do. Please also include a photo of the SN under the Preferences menu in the camera.

Tourist
Posts: 7

Re: Hero 5 Black's serial number is invalid, apparently.

[ Edited ]

I don't have the box anymore, no. I've contacted the original seller my friend got it from - they're not aware of this either, but have offered to replace it with a new one. So at least there's that.

GoPro
Posts: 3,053

Re: Hero 5 Black's serial number is invalid, apparently.

@alexblight, thanks for providing the photos. I find it odd that the associated SN doesn't match up to the camera's model. I'm glad to know that the original seller will process a replacement for your camera. I appreciate your time throughout the process. Feel free to post back if anything else comes up.