Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-60141%22%20slang%3D%22en-US%22%3EHero%205%20Black%20-%20permanent%20red%20light%20on%20LCD%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60141%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20GoPro%20is%20brand%20new%2C%20having%20only%20bought%20it%20last%20month.%20I%20was%20using%20it%20in%20a%20pool%20the%20other%20day%2C%20when%20it%20became%20extremely%20hot%20and%20turned%20itself%20off.%20I%20then%20could%20not%20turn%20it%20on%20again%20until%20I%20charged%20it.%20I%20charged%20it%20using%20the%20supplied%20USB%20cable%20and%20since%20then%20the%20red%20light%20by%20the%20LCD%20screen%20has%20been%20permanently%20on%2C%20even%20when%20the%20camera%20is%20off.%20When%20I%20turn%20the%20camera%20on%20it%20flickers%2C%20and%20when%20I%20turn%20the%20camera%20off%20it%20remains%20as%20a%20solid%20red%20light.%20It%20only%20disappears%20when%20I%20remove%20the%20battery%2C%20however%20the%20moment%20I%20re-insert%20the%20battery%2C%20the%20red%20light%20comes%20on%20again%20(even%20if%20the%20camera%20is%20still%20off).%20I%20don't%20know%20how%20to%20fix%20this%20-%20I%20have%20updated%20the%20camera%20and%20completed%20a%20factory%20reset.%20Nothing%20is%20working.%20Please%20let%20me%20know%20how%20I%20can%20resolve%20this%20as%20the%20red%20light%20drains%20my%20battery%2C%20even%20if%20the%20camera%20is%20off.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-60141%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-60177%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20-%20permanent%20red%20light%20on%20LCD%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60177%22%20slang%3D%22en-US%22%3E%3CP%3EDid%20you%20contact%20gopro%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-60338%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20-%20permanent%20red%20light%20on%20LCD%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60338%22%20slang%3D%22en-US%22%3EHad%20the%20same%20issue%20with%20the%20red%20light%20remaining%20on.%20Or%20sometimes%20flickering%20on%20and%20off.%20I%20had%20to%20pull%20the%20battery%20to%20get%20it%20to%20completely%20go%20off.%20As%20soon%20as%20put%20the%20battery%20back%20in%2C%20the%20red%20light%20went%20back%20on.%20I%20tried%20contacting%20GoPro.%20It's%2099.9%25%20impossible.%20Whether%20by%20phone%2C%20chat%2C%20or%20email.%20So%20I%20took%20the%20GoPro%20back%20and%20got%20a%20refund.%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 1

Hero 5 Black - permanent red light on LCD screen

My GoPro is brand new, having only bought it last month. I was using it in a pool the other day, when it became extremely hot and turned itself off. I then could not turn it on again until I charged it. I charged it using the supplied USB cable and since then the red light by the LCD screen has been permanently on, even when the camera is off. When I turn the camera on it flickers, and when I turn the camera off it remains as a solid red light. It only disappears when I remove the battery, however the moment I re-insert the battery, the red light comes on again (even if the camera is still off). I don't know how to fix this - I have updated the camera and completed a factory reset. Nothing is working. Please let me know how I can resolve this as the red light drains my battery, even if the camera is off. 

Adventurer
Posts: 9,281

Re: Hero 5 Black - permanent red light on LCD screen

Did you contact gopro

Tourist
Posts: 6

Re: Hero 5 Black - permanent red light on LCD screen

Had the same issue with the red light remaining on. Or sometimes flickering on and off. I had to pull the battery to get it to completely go off. As soon as put the battery back in, the red light went back on. I tried contacting GoPro. It's 99.9% impossible. Whether by phone, chat, or email. So I took the GoPro back and got a refund.