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Tourist
Posts: 1

Hero 5 Black one sided USB-C port?

Does anyone else have an issue where the port on their H5B only works with the cable oriented one way?

 

To elaborate, if I plug a cable into the port to charge the camera the "wrong" way, the red LED will light up then slowly fade to black again and no amount of time will change the status of the camera. If I flip the cable over and reinsert it into the port, the LED will light up noticeably brighter than the first time, and the camera will charge. If I flip the cable back over, it'll do the same as the first case. This occurs with every USB-C/C and USB-C/A cable I've used, across all methods of charging, and has happened since purchase. As the camera still functions and charges, I haven't found it enough of a problem where I'd wanted to return it, but it is somewhat irritating.

When I say "flip the cable", I mean to rotate the end of the cable 180° from it's previous orientation, not flip the cable from end to end.

If I'm not the only one, I'd appreciate a reply just to know that I'm not alone with this problem.

GoPro
Posts: 7,408

Re: Hero 5 Black one sided USB-C port?

This is odd, @hardyboost13733, specially considering that you have tried out other charging cables. As you mentioned, this is not much of a bother but when you get a chance, please reach out to our Support team at gopro.com/help/ContactUs so we can help resolve your issue. Best regards!