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Tourist
Posts: 3
Accepted Solution

Hero 5 Black losing wifi connection

Hi there. I'm new to GoPro so I just got my Hero5 Black today and my problem is I'm using the capture app so everything seems to be fine but when I want to see the media via capture app my hero5 beeps, blackout screen then comes back and suddenly loses the wifi connection to my phone. I have no idea how to fix it at all.

Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 5 Black losing wifi connection

Hi @greenstorm28132,

 

I would first make sure that your camera is up to date. Even if it is I would recommend running a manual update:

 

https://gopro.com/update/hero5

 

Then I would give these steps a try:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Capture-Camera-Connection-Troubleshooting

 

Hope that helps!

 

Cheers,

Ryan

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All Replies
Tourist
Posts: 3

Re: Hero 5 Black losing wifi connection

Uppp
GoPro
Posts: 3,924

Re: Hero 5 Black losing wifi connection

Hi @greenstorm28132,

 

I would first make sure that your camera is up to date. Even if it is I would recommend running a manual update:

 

https://gopro.com/update/hero5

 

Then I would give these steps a try:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Capture-Camera-Connection-Troubleshooting

 

Hope that helps!

 

Cheers,

Ryan

Tourist
Posts: 3

Re: Hero 5 Black losing wifi connection

My Hero5 is up to date and tried troubleshooting but still having an issue
GoPro
Posts: 3,924

Re: Hero 5 Black losing wifi connection

Hi @greenstorm28132,

 

If you are still having some issues reach out to our Support team and they should be able to help you out! https://gopro.com/help/PKBContactus

 

Best,

Ryan