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Tourist
Posts: 3

Hero 5 Black firmware update fails again

 

Gidday folks.  

 

Just attempted to use the QUIK application (ver 2.1.0) for the second time to update to the latest firmware for my Hero 5 Black.  I again experienced the same problem that had previously occurred - stuck at 66%...I am using the following mirco micro SD card - SanDisk Extreme UHS-I 64GB (SDSDQXL-064G-A46A - 64GB).  Unfortunately, your process to do a manual update does not work for myself on a macOS Sierra 10.12.3 platform as the operating system will not allow you to transfer files onto an exFAT formatted micro SD card (formatted using the GoPro camera).  The workaround was then to use the Capture application on my iPhone.  Could you please include this option on your support pages.

 

Regards

 

Matt

Adventurer
Posts: 8,944

Re: Hero 5 Black firmware update fails again

you need to take out the sdxc card to transfer  files  the camera only allows out bound transfers, not inbound transfers.. manual transferwit ha sd reader or adapter not the camera into a filefolder called UPDATE  report back

Tourist
Posts: 3

Re: Hero 5 Black firmware update fails again

Thanks very much for the reply Nomad.  Unfortunately I have tried this previously and I just did again and this does not work.

 

Regards

 

Matt

Tourist
Posts: 3

Re: Hero 5 Black firmware update fails again

Adventurer
Posts: 8,944

Re: Hero 5 Black firmware update fails again

@lTourest sorry to hear maybe contact gopro again

Adventurer
Posts: 8,944

Re: Hero 5 Black firmware update fails again

[ Edited ]

@loyaljump1345     there you go,  I am not a Mac user but   I try like said. enjoy.

 

I use a card reader it will allow   permission to place on card.  then using the camera as a  card reader only

Sightseer
Posts: 4

Re: Hero 5 Black firmware update fails again

I finally was able to get the firmware to install after several attemps using the folder on the memory card method. My issue now is that with the app I can view through the camera but not trigger recording or view images from the camera.

Adventurer
Posts: 8,944

Re: Hero 5 Black firmware update fails again

  it should not be that hard.  maybe tell us  a lil more detal about the  troubles?