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Tourist
Posts: 3

Hero 5 Black files corrupted

Hello!

 

I'd posted this following message 8 months ago and the only suggestion I got was to update firmware.  I have since updated the firmware manually many times, but it's still occuring to this day.  Anyone else experiencing ths?  I can't be the only one out there, can I?  Thanks.

 

> Version: HD5.03.02.51.00

Since last quarter of 2017, my Session 5 had been saving currupted files when recording time-lapse videos.  It would save files in chunks

> of 3 mintes, or a few seconds, or just over 1 minute.  All those files can't be played.  Videos, 4K, 1080, etc works fine.  Just timelapse. 

> Timelapse videos of 1 second or less intervals seem to be OK.   Yes, I have tried different SD cards.  

 

GoPro
Posts: 8,289

Re: Hero 5 Black files corrupted

Hello @rockywave8225

 

Sorry to hear about the trouble. It would be best to get in touch with our Support team so they can help you sort this out. You can connect with the team through phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius