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Sightseer
Posts: 1
Accepted Solution

Hero 5 Black does not turn on

Hi everyone,

About a week ago my GoPro started to turn on and off by itself. I tryed to solve the problem updating manually the firmware but now it got worse, it simply doesn't turn on. No answer to any kind of command. But the back led, the one on the top left of the screen, turns on as soon as I insert the battery (I tryed with another battery and it does the same).

The manual reset holding the Mode button for 10 s didn't work neither.

I tried to connect to a USB wall charger and there is no answer.

Do you have another idea of what can I do?

 

Thanks!


Accepted Solutions
GoPro
Posts: 7,826

Re: Hero 5 Black does not turn on

Hello @bacmello

 

Thank you for reaching out. Since troubleshooting steps have already been attempted to no avail, it would be best to contact our Support team for further assistance. You can call or chat with them through https://gopro.com/help/ContactUs

 

Best , 
Marius

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All Replies
GoPro
Posts: 7,826

Re: Hero 5 Black does not turn on

Hello @bacmello

 

Thank you for reaching out. Since troubleshooting steps have already been attempted to no avail, it would be best to contact our Support team for further assistance. You can call or chat with them through https://gopro.com/help/ContactUs

 

Best , 
Marius