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Sightseer
Posts: 1
Accepted Solution

Hero 5 Black : black stripes on the main screen

Hey,

Since yesterday the main screen of my Hero 5 Black is covererd by black stripes.

I had a surf session in the afternoon and all was working good. Then at home, once the camera was dry, I opened it and a few minutes later these stripes appeared...Is it dead ?

Thanks !

 


Accepted Solutions
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GoPro
Posts: 18,442

Re: Hero 5 Black : black stripes on the main screen

 

Hi @pierreb15743

 

 

See if a manual software update sorts out the issue. Please note that this process suggests to format the card before transferring the UPDATE. Make sure to save your files before proceeding.

 

If this does not correct the issue, contact our Support Team to veriffy if it's already a hardware issue. https://gopro.com/help/ContactUs

 

Thanks!

EJ

View solution in original post


All Replies
Highlighted
GoPro
Posts: 18,442

Re: Hero 5 Black : black stripes on the main screen

 

Hi @pierreb15743

 

 

See if a manual software update sorts out the issue. Please note that this process suggests to format the card before transferring the UPDATE. Make sure to save your files before proceeding.

 

If this does not correct the issue, contact our Support Team to veriffy if it's already a hardware issue. https://gopro.com/help/ContactUs

 

Thanks!

EJ