05-26-2019 09:44 AM
My Hero5 Black will not loop at the 5min interval. It will do the 20 and all others above that, but when I select the 5min option, it still loops at 20mins. I have gone through all of the settings and even reset the camera and then set to loop mode again putting it to 5mins, but it still won’t do it.
I’ve also got the quick capture default mode set to Looping at 5mins, no luck.
05-26-2019 03:44 PM
05-31-2019 05:16 AM
The process as described worked perfectly. Downloaded the files, put them on the card, updated the camera. That was all perfect. However, no-go on the 5min setting for looping. It will NOT loop at 5 mins. All other settings seem to work fine.
If I have it on 5min, it seems to not have a stopping point. For example, the most recent one went to 45min. If I change it to 20min, it will follow that pretty close (around 18min).
So...how do I fix this and get it to loop on 5min? Any idea why it isn't working?
I also changed SD cards...no luck, no change.
06-07-2019 07:42 PM
I did a test on the HERO5 Black and was able to get the correct loop.
Had chaptered files for 1 minute of the last 5 minutes of my recordings.
If you have ,anually updated the camera an it
It will be best to reach out to our Support Team to check on this further.
They are available by phone or chat through https://gopro.com/help/ContactUs