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Tourist
Posts: 4

Hero 5 Black WiFi drops during transfer

I have suddenly been having trouble transferring photos and video from GoPro to iPad using the GoPro app. After a few seconds of connection the GoPro screen will blackout and the WiFi connection is lost. I have done this many many times before without any issues.

Both devices are up to date. I can’t understand the sudden problem.

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GoPro
Posts: 5,897

Re: Hero 5 Black WiFi drops during transfer

 

Hi @jt414

 

May I know the version/model of your iPad? 

Also have you tried uninstalling and reinstalling the app?

 

 

Regards,

-Jay 

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Tourist
Posts: 4

Re: Hero 5 Black WiFi drops during transfer

Hi,

I have now tried uninstalling and reinstalling the app. The problem still occurs.

The iPad is a 2017, 9.7”, 32GB model using iOS 11.4.1

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GoPro
Posts: 5,897

Re: Hero 5 Black WiFi drops during transfer

Hi @jt414

 

Can you try to reset connection or reset factory settings? 

  • From the main screen, swipe down. 
  • Tap Connect > Reset Connections and then tap Reset. 
  • You will now have a new password that is created by the camera.

If that won't work you can also install a new firmware. 

https://www.youtube.com/watch?v=zebfWrf_ebE

 

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 4

Re: Hero 5 Black WiFi drops during transfer

I tried resetting connections and have done a factory reset. I have also manually installed the latest firmware.

the WiFi still loses connection after a few seconds of loading a preview of photos.

I am also having the same problem when using the app on my HTC mobile phone. ☹️

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GoPro
Posts: 5,897

Re: Hero 5 Black WiFi drops during transfer

 

Thanks for letting us know @jt414

 

It would be best to contact GoPro Customer Support.

They might be able to help. 

 

https://gopro.com/help/ContactUs

You can contact them via phone or chat. 

 

Best Regards,

-Jay