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Reply
GoPro
Posts: 9,584

Re: Hero 5 Black: Rear screen went dark (blank)

Hi @davef

 

Yes, one of the benefits of your Plus subscription is the Camera Replacement.

Check out GoPro Plus Damaged Camera Replacement FAQ for additional information.

 

Thanks!
Ej

Adventurer
Posts: 9,305

Re: Hero 5 Black: Rear screen went dark (blank)

And there you go that is Awesome   to hear     get in touch with gopro and  let us know how it went?

Highlighted
Hiker
Posts: 13

Re: Hero 5 Black: Rear screen went dark (blank)

I purchased a new, approved memory card...

 

SanDisk Extreme MicroSDXC (UHS 3 / V30) A2 128GB
SDSQXA1-128G-GN6MA

 

...but the rear camera screen on my Hero 5 Black remains blank (dark),

 

So I have verified the camera has the lastest firmware and it is using an approved memory card but neither action solves the problem.

 

Is the only remaining option now to turn in the camera for replacement under the GoPro Plus replacement program?

GoPro
Posts: 9,584

Re: Hero 5 Black: Rear screen went dark (blank)

Hi @davef

 

If you have gone through the steps listed above and the camera is still the same, the issue could be on the unit itself.

Please reach out to our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

Hiker
Posts: 13

Re: Hero 5 Black: Rear screen went dark (blank)

I just got my replacement Hero 5 Black.  I was charged $59 replacement fee plus $20.90 tax for a total of $79.90

 

The $20.90 tax is 9,5% of the WARRANTY REPLACEMENT price of $219.99, not the $59,00 replacement fee.

 

This does not seem right.  Any sales tax should be applied to the cost of goods net of any discount. 

 

The GoPro invoice lists the value of the replacement camera and then applies a discount equal to that value so the net cost of the camera is zero (See below) . The only cost to me is the $59 replacement fee.  So why is the tax applied to the pre-discount price of the camera ($219.99) when the net cost of the camera (after discount) is $0.00?    

 

These are the line items from the GoPro invoice:

CHDNH-W15 Item Name HERO5: BLACK, WARRANTY REPLACEMENT 219.99
PEXDISC Plus Exchange Camera Discount -219.99  <---this reduces the cost of the camera to $0
GEXHX-501 GoPro Plus Hero 5 Black Exchange Fee 59.00
Subtotal 59.00
Shipping Cost (UPS 2nd Day Air) 0.00
Total Tax (Sales Tax 9.5%) 20.90   <---this 9.5% of $219.99
Total $79.90

 

The net cost of the camera is $0.  Why am I charged sales tax on the undiscounted  price of $219.99?