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Tourist
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Accepted Solution

Hero 5 Black Need to set time date language every time turn on camera

Hi I have a problem with my hero 5 black after new update 2.7 

it keep asking me to set language,date,time every time I turn on the camera

how could I solve this problem?


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GoPro
Posts: 8,365

Re: Hero 5 Black Need to set time date language every time turn on camera

@uddin212, I appreciate you going through the suggested steps. Please let our Support team know so they can help you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. When you do, let them know about the steps already taken for any information that they may need.

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GoPro
Posts: 8,365

Re: Hero 5 Black Need to set time date language every time turn on camera

@uddin212, sorry to hear about the trouble. If this issue only happened after installing the latest firmware version, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

Following the update install, please try performing a factory reset in the camera.

Hopefully, this helps. Let us know how it goes.

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Tourist
Posts: 2

Re: Hero 5 Black Need to set time date language every time turn on camera

Problem still not solved after the manual update

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GoPro
Posts: 8,365

Re: Hero 5 Black Need to set time date language every time turn on camera

@uddin212, I appreciate you going through the suggested steps. Please let our Support team know so they can help you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. When you do, let them know about the steps already taken for any information that they may need.