Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-332830%22%20slang%3D%22en-US%22%3EHero%205%20Black%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-332830%22%20slang%3D%22en-US%22%3E%3CP%3EDear%20Team%20support%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI%20bought%20Go%20Pro%20Hero%205%20Black%20since%20july%20of%202017%20%2C%20and%20on%20May%202018%20%2C%20I%20got%20program%20with%20LCD%20screen%20it%20not%20working%20so%20I%20went%20to%20claimed%20with%20Gopro%20in%20Thailand%20%2C%20since%20got%20the%20new%20on%20May%202018%20%2C%20I%20didn't%20use%20it%20at%20all%20utill%20Apr%202019%26nbsp%3B%20i%20started%20using%20it%20only%20one%20time%20and%20second%20time.%20I%20got%20the%20same%20problem.%20I%20took%20care%20of%20it%20very%20well%20%2C%20never%20fall%20down%20and%20never%20put%20in%20the%20water%20%2C%20just%20took%20photo%20and%20Video.%3C%2FP%3E%0A%3CP%3ESo%2C%20I%20have%20some%20questions%20about%20this%20slution.even%20my%20warranty%20it%20alreay%20expired%2C%20but%26nbsp%3B%20I%20feel%20like%20problem%20it%20comes%20from%20your%20product%20and%20it%20not%20my%20fault%20at%20all.%20So%20what%20Go%20Pro%20team%20will%20help%20me%20in%20this%20case%20%3F%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3Ewating%20for%20your%20reply%20soon%20as%20possible.%3C%2FP%3E%0A%3CP%3Eor%20if%20any%20update%20information%20please%20contact%20me%20at%20bunjaphat%40gmail.com%26nbsp%3B%3C%2FP%3E%0A%3CP%3EBest%20regards%20%2C%26nbsp%3B%3C%2FP%3E%0A%3CP%3EBunjaphat%20T.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-332830%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-332870%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-332870%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99471%22%20target%3D%22_blank%22%3E%40nicebluff75683%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20the%20trouble.%26nbsp%3BReinstalling%26nbsp%3Bthe%20firmware%20update%20of%20the%26nbsp%3Bcamera%26nbsp%3Bcan%20help%20correct%20any%20errors%20with%20the%20current%20software%20installation.%20Follow%20the%20manual%20update%20instructions%20specified%20on%20this%20article%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FSoftware-Update-Instructions-for-HERO5-Cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Instructions%20for%20HERO5%20Black%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20reinstalling%20the%20firmware%20update%20doesn't%20help%20resolve%20the%20issue%2C%20please%20let%20our%20Support%20team%20know%20so%20they%20can%20help%20you%20with%20the%20next%20steps.%20Ensure%20to%20have%20your%20camera%20and%20proof%20of%20purchase%20ready%20for%20any%20information%20that%20they%20may%20need.%20You%20may%20reach%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHopefully%20this%20helps.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAnn%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333047%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333047%22%20slang%3D%22en-US%22%3E%3CP%3EDear%20Ann%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20quick%20reply%20%2C%20as%20I%20have%20done%20with%20updated%20frimware%26nbsp%3Bby%20mamual%20now%20is%202.60%20and%20it%20up%20to%20date%20already%2C%26nbsp%3B%20but%20my%20display%20still%20drak%20and%20remain%20the%20same%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20let%20me%20know%20what%20to%20do%20for%20the%20next%20step%20%2C%3C%2FP%3E%3CP%3EI%20still%20keep%20%3CSPAN%3Epurchase%26nbsp%3Binformation%20%2C%20let%20me%20know%20if%20you%20need%20it.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EBest%20regards%2C%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EBunjachat%20T.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333107%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333107%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%26nbsp%3B%20screen%20gave%26nbsp%3B%20and%20you%20used%20the%26nbsp%3B%20replacement%20camera%26nbsp%3B%20once%20or%20twice%2C%26nbsp%3B%20%26nbsp%3Bcall%20GoPro%20see%20what%20Options%20they%20can%20offer%20you.%26nbsp%3B%20Firmware%26nbsp%3B%20will%20not%20fix%20a%26nbsp%3B%20%26nbsp%3B%20ribbon%20cable%20that%20fell%20off%20or%20slipped%2C%26nbsp%3B%20or%20will%20fix%26nbsp%3B%20%26nbsp%3Bgiven%20out%20hardware.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGoPro's%20response%20will%20always%20be%20reflash%20firmware.%26nbsp%3B%20call%20gopro.%20and%20see%20what%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35373%22%20target%3D%22_blank%22%3E%40aenriquez%3C%2FA%3E%26nbsp%3B%20will%20say%20on%20that%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337575%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337575%22%20slang%3D%22en-US%22%3EDear%20team%20support%2C%3CBR%20%2F%3EI%20have%20done%20with%20you%20suggestion%20about%20update%20firmware%20since%202%20week%20already%20but%20still%20no%20any%20reply%20from%20your%20side%20for%20the%20next%20step%20%2C%20Please%20kindly%20help%20me%20to%20find%20the%20way%20to%20solve%20this%20issue%2C%20Or%20you%20have%20any%20contact%20that%20we%20can%20talk%20with%20you%20directly%20%3F%3CBR%20%2F%3E%3CBR%20%2F%3ECoz%20i%20have%20been%20waiting%20for%20your%20reply%20already%202%20weeks%20already%20.%3CBR%20%2F%3ELooking%20forward%20to%20hearing%20from%20you%20very%20soon.%3CBR%20%2F%3EBest%20regards%2C%3CBR%20%2F%3EBunjaphat%20T.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337576%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337576%22%20slang%3D%22en-US%22%3EThanks%20you%20but%20i%20am%20still%20waiting%20for%20answering%20from%20Gopro%20Support%20tream%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337688%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337688%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99471%22%20target%3D%22_blank%22%3E%40nicebluff75683%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20the%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3ECan%20we%20have%20the%20case%20number%20please%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337837%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337837%22%20slang%3D%22en-US%22%3E%3CP%3ECase%20number%3F%20Do%20you%20mean%20seriel%20number%3F%3CBR%20%2F%3E%3CBR%20%2F%3ELet%20me%20know%20if%20you%20need%20more%20information.%3CBR%20%2F%3E%3CBR%20%2F%3EBest%20regards%2C%20Bird%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337963%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337963%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99471%22%20target%3D%22_blank%22%3E%40nicebluff75683%3C%2FA%3E%2C%20we're%20referring%20to%20your%20Support%20case%20number%20when%20you%20contacted%20our%20Support%20team.%20This%20can%20help%20us%20check%20on%20the%20status%20of%20your%20case%20and%20provide%20update.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 2,901

Re: Hero 5 Black LCD screen not working

@nicebluff75683, we're referring to your Support case number when you contacted our Support team. This can help us check on the status of your case and provide update. Thanks!