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Reply
Tourist
Posts: 5

Hero 5 Black LCD screen not working

[ Edited ]

Dear Team support,

 

I bought Go Pro Hero 5 Black since july of 2017 , and on May 2018 , I got program with LCD screen it not working so I went to claimed with Gopro in Thailand , since got the new on May 2018 , I didn't use it at all utill Apr 2019  i started using it only one time and second time. I got the same problem. I took care of it very well , never fall down and never put in the water , just took photo and Video.

So, I have some questions about this slution.even my warranty it alreay expired, but  I feel like problem it comes from your product and it not my fault at all. So what Go Pro team will help me in this case ? 

 

wating for your reply soon as possible.

or if any update information please contact me at bunjaphat@gmail.com 

Best regards , 

Bunjaphat T.

GoPro
Posts: 2,903

Re: Hero 5 Black LCD screen not working

Hi @nicebluff75683,

 

Sorry to hear about the trouble. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO5 Black

 

If reinstalling the firmware update doesn't help resolve the issue, please let our Support team know so they can help you with the next steps. Ensure to have your camera and proof of purchase ready for any information that they may need. You may reach them by phone or chat.

 

Hopefully this helps.

 

Ann

Tourist
Posts: 5

Re: Hero 5 Black LCD screen not working

Dear Ann,

 

Thank you for quick reply , as I have done with updated frimware by mamual now is 2.60 and it up to date already,  but my display still drak and remain the same problem.

 

Please let me know what to do for the next step ,

I still keep purchase information , let me know if you need it.

 

Best regards, 

Bunjachat T.

 

 

 

 

 

GOPRO.png
Adventurer
Posts: 9,304

Re: Hero 5 Black LCD screen not working

GoPro  screen gave  and you used the  replacement camera  once or twice,   call GoPro see what Options they can offer you.  Firmware  will not fix a    ribbon cable that fell off or slipped,  or will fix   given out hardware.

 

GoPro's response will always be reflash firmware.  call gopro. and see what @aenriquez  will say on that?

Tourist
Posts: 5

Re: Hero 5 Black LCD screen not working

Dear team support,
I have done with you suggestion about update firmware since 2 week already but still no any reply from your side for the next step , Please kindly help me to find the way to solve this issue, Or you have any contact that we can talk with you directly ?

Coz i have been waiting for your reply already 2 weeks already .
Looking forward to hearing from you very soon.
Best regards,
Bunjaphat T.
Tourist
Posts: 5

Re: Hero 5 Black LCD screen not working

Thanks you but i am still waiting for answering from Gopro Support tream
GoPro
Posts: 9,584

Re: Hero 5 Black LCD screen not working

Hi @nicebluff75683

 

Sorry for the any troubles caused.

Can we have the case number please?

 

Thanks!

Ej

 

 

 

Tourist
Posts: 5

Re: Hero 5 Black LCD screen not working

[ Edited ]

Case number? Do you mean seriel number?

Let me know if you need more information.

Best regards, Bird