Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-261876%22%20slang%3D%22en-US%22%3EHero%205%20Black%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-261876%22%20slang%3D%22en-US%22%3E%3CP%3EBought%20my%20gopro%20hero%205%20last%20November%202016.%20Everything%20is%20okay%20with%20my%20gopro%20I'm%20using%20it%20under%20water%20without%20under%20water%20case%20for%202%20years%20now.%20But%20just%20this%20month%2C%20when%20i%20used%20it%20under%20water%20(swimming%20pool)%20the%20water%20gets%20inside%20my%20gopro.%20After%20a%20week%20of%20putting%20it%20inside%20a%20container%20with%20rice%20grains%20it%20works%20again%20but%20LCD%20has%20no%20display%20already.%20I%20can%20still%20take%20photos%20but%20i%20want%20to%20fix%20the%20LCD%20screen.%20Please%20help%20me!%20Already%20called%20ifix%20but%20they%20can't%20help%20me%20because%20it's%20a%20hardware%20problem.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-261876%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-262058%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Black%20LCD%20screen%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-262058%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F79968%22%20target%3D%22_blank%22%3E%40jennyc24441%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESo%20long%20as%20all%20camera%20doors%20are%20closed%2C%20the%20HERO5%26nbsp%3BBlack%20is%20waterproof%20down%20to%2010m%20(33ft)%20without%20a%20housing.%3C%2FP%3E%0A%0A%3CP%3EOur%20Support%20Team%20should%20be%20able%20to%20look%20into%20other%20options%20for%20you.%3C%2FP%3E%0A%0A%3CP%3EPlease%20reach%20out%20to%20them%20by%20phone%20or%20chat.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 1
Accepted Solution

Hero 5 Black LCD screen not working

Bought my gopro hero 5 last November 2016. Everything is okay with my gopro I'm using it under water without under water case for 2 years now. But just this month, when i used it under water (swimming pool) the water gets inside my gopro. After a week of putting it inside a container with rice grains it works again but LCD has no display already. I can still take photos but i want to fix the LCD screen. Please help me! Already called ifix but they can't help me because it's a hardware problem. Thanks!


Accepted Solutions
GoPro
Posts: 10,213

Re: Hero 5 Black LCD screen not working

 

Hi @jennyc24441

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing.

Our Support Team should be able to look into other options for you.

Please reach out to them by phone or chat.

https://gopro.com/help/ContactUs  

 

Thanks!
Ej

 

 

 

View solution in original post


All Replies
GoPro
Posts: 10,213

Re: Hero 5 Black LCD screen not working

 

Hi @jennyc24441

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing.

Our Support Team should be able to look into other options for you.

Please reach out to them by phone or chat.

https://gopro.com/help/ContactUs  

 

Thanks!
Ej