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Tourist
Posts: 2

Hero 5 Black LCD screen blank

[ New ]

HI,

 

I have a Hero 5 and like other users on the Support Hub, the back display is blank.  The backlight on the screen is lit and if I swipe the screen fro right to left I see the wrench in the front screen.  If I swipe from left to right, then see the video symbol and the tiny squares in the front screen.  Nothing helps happens after that.  I've updated the software as suggested with no result.  Any other suggestions???

 

Thanks,

GoPro
Posts: 24,495

Re: Hero 5 Black LCD screen blank

[ New ]

Hi @rapidgorge24585

 

Please ensure that the the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

Try re-flashing the software. Once done, reset the camera to its factory settings,

Let us know how it goes.
You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs   

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: Hero 5 Black LCD screen blank

[ New ]
Re-flashed the software as suggested but cannot reset to factory setting without the back screen unless you can suggest another method.  I even tried to turning on the unit without a disk installed. I'll try to contact the Support Team.
 
Thanks, 
PR