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Adventurer
Posts: 12,117

Re: Hero 5 Black LCD screen blank

WOW, Now only if some one who is updating and catches the  issue?

 

I feel the pain, and  gopro needs to get the fix. something is turn off the screen but yet stays functional as per front screen shows it working?

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Tourist
Posts: 5

Re: Hero 5 Black LCD screen blank

Yep. The GoPro is still working. You can take pictures en movies, but nothing else...

Although, I have to say that I'm in very good contact with GoPro! They say really want to solve my issue!

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Adventurer
Posts: 12,117

Re: Hero 5 Black LCD screen blank

same here:

 

Looks like I was/wanted to say  screen brightness  lowest setting is 10%. so it can not be turned off, but gopro  can they make a Auto.ASH.exc file to tell the camer to factory reset?

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Tourist
Posts: 5

Re: Hero 5 Black LCD screen blank

I think it's a default in the motherboard...

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Adventurer
Posts: 12,117

Re: Hero 5 Black LCD screen blank

Most sure you are right but something told it to turn off?

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GoPro Community Manager
Posts: 7,037

Re: Hero 5 Black LCD screen blank

@Anonymous - If you've done a manual update and it's still not working, please reach out to our Support team at https://gopro.com/help/PKBContactus and we'll troubleshoot your issues and do our best to get them resolved.

 

Thanks,

Jeff

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Adventurer
Posts: 12,117

Re: Hero 5 Black LCD screen blank

So anyone that had theHero 5 black screen  get it  back and working?

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Anonymous
Posts: 0

Re: Hero 5 Black LCD screen blank

I am an A/V Coordinator at a public high school and have been using 2 GoPro Hero Blacks for the student publications and TV classes.

 

One GoPro is working just fine, the other is experiencing the issue of a black LCD screen that displays nothing but still appears to be touch sensative.

 

I've tried doing the manual update with no success. I have contacted customer support.

 

I am using a 128gb ScanDisk Ultra Class 10.