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Reply
Tourist
Posts: 2
Accepted Solution

Hero 5 Black Battery won't charge

I purchased a Hero 5 Black yesterday.  I charged the batter fully last night.  I used the camera this morning and ran the battery completely down.  Now, when I plug the camera in, the red light is on (indicating a charging battery).  No matter how long I leave it plugged in, when I unplug the camera and turn it on, the battery only charges to about 4%.

 

I've tried both USB charging from a computer and using an AC USB adapter.

 

I tried a factory reset, but nothing changed.

 

I tried to download the firmware update to the microSD card and doing a manual update, but the camera says there is not enough battery power to do the update.

 

 


Accepted Solutions
Tourist
Posts: 2

Re: Hero 5 Black Battery won't charge

Thanks for the advice.  I had already tried all of those suggestions with no luck.

 

I was using the OEM provided cable.  I tried it attached to a computer USB port and an electrical outlet adapter.

 

I called the tech support.  The one other item they had me try was to plug the camera in with the battery removed - to verify the red charging light did not come on and that it was most likely a battery problem and not a camera problem.

 

When the red light did not come on, the technician felt confident that it was a bad battery.

 

At that point my options were to return the unit to the brick and mortar store for an exchange (one day), or have GoPro send me a replacement battery and me return the original battery to GoPro (several days).

 

I took the unit back for an exchange yesterday and everything seems to be working fine on the new unit today.

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GoPro Community Manager
Posts: 5,850

Re: Hero 5 Black Battery won't charge

@fastsurf64050 - There are a couple of things to check that will help us troubleshoot this issue. First, are you using the cable that came with your camera to charge the camera? Different cables can deliver different power outputs, so using the GoPro USB-C cable is a good place to start.

 

If that's what you're doing, the second thing I recommend is taking the battery out for about 30 seconds, putting it back in, and then trying to charge it again.

 

Third, some other users have reported that the SD card impacts their battery life. I would try to charge the camera with the SD card removed to see if that helps.

 

If all of those don't correct the issue, there is a chance your battery is unable to store a charge. For that, I'd recommend contacting our Support team directly at https://gopro.com/help/PKBContactus so they can work through this with you.

 

Thanks,

Jeff

Tourist
Posts: 2

Re: Hero 5 Black Battery won't charge

Thanks for the advice.  I had already tried all of those suggestions with no luck.

 

I was using the OEM provided cable.  I tried it attached to a computer USB port and an electrical outlet adapter.

 

I called the tech support.  The one other item they had me try was to plug the camera in with the battery removed - to verify the red charging light did not come on and that it was most likely a battery problem and not a camera problem.

 

When the red light did not come on, the technician felt confident that it was a bad battery.

 

At that point my options were to return the unit to the brick and mortar store for an exchange (one day), or have GoPro send me a replacement battery and me return the original battery to GoPro (several days).

 

I took the unit back for an exchange yesterday and everything seems to be working fine on the new unit today.

Tourist
Posts: 4

Re: Hero 5 Black Battery won't charge

I've purchased go pro hero 5 black recently and is not charging while recording. When it's on is charging with speed 1% every half hour   but it will never  get to 100% I've tried both USB charging from a computer and using an AC USB adapter .when I have took out battery while still connected screen flashes and go pro goes off when I touch the cable it tries to turn on but unsuccessfully. What should I do ?  I've exchanged it for different one but same problem occurrs. I know people who do not have this issue. How to solve it ?
Thanks for help

GoPro Community Manager
Posts: 5,850

Re: Hero 5 Black Battery won't charge

I would suggest contacting our Support team at https://gopro.com/help/PKBContactus. If you've tried other batteries and are having the same issues, there may be some other issues going on.

 

Thanks,
Jeff

Tourist
Posts: 4

Re: Hero 5 Black Battery won't charge

ok thanks and I would also know is it  normal that during timelapse photo  screen goes blank ?

 

GoPro Community Manager
Posts: 5,850

Re: Hero 5 Black Battery won't charge

It can. The screen will go into a screen saver mode, but you can reactivate it by touching the screen again.

Highlighted
Tourist
Posts: 4

Re: Hero 5 Black Battery won't charge

Its without saver mode, but i think its because short interval been setup,  and ive got another question. when I connect gopro to  laptop i cannot change mode from "USB Connected"  but when i plugg it in to the ac its also usb connected but i can still change mode and using it, even when I  try to plug it to  TV I am unable to do it but with hero 3 it wasnt a problem.

so I would like to know do you have any advises?