Hero 5 Black Battery won't charge/won't switch on [ New ]

[skyops]

Many Many apologies if this question has already been answered.

My Hero 5 Black had been working brilliantly for over a year. However, after not using it for about a month I can no longer switch it on or charge it. I have several Hero 5's, and have tried 'known working' batteries from those, and still no joy.

The only way I can use it is to constantly have it connected to a power supply. 

I have tried all of the tips that I can find online, and am now working on the assumption (unless someone knows differently) that the charging circuit in the camera has for some reason packed up, and I will need to get it repaired.

If anyone has any ideas of what else I can do to possibly kick it back into life, I would greatly appreciate their support.

Kind regards

Nick

[aragon1006 · Accepted solution]

Hi @skyops

Based on the information you shared, this could be an issue on the battery connectors.

Here are the troubleshooting steps that normally resolve this issue. If all else fails, you may get in touch with our Support Team to further check on this matter. https://gopro.com/help/ContactUs

1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
   1. If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter. 
5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

Thanks!

EJ

[aragon1006 · Accepted solution]

Hi @skyops

Based on the information you shared, this could be an issue on the battery connectors.

Here are the troubleshooting steps that normally resolve this issue. If all else fails, you may get in touch with our Support Team to further check on this matter. https://gopro.com/help/ContactUs

1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
   1. If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter. 
5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

Thanks!

EJ