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Tourist
Posts: 6

Hero 5 Black Batteries

[ New ]

I bought GoPro Hero Black Batteries From Gpro and I cant get them to work in my camera.


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Tourist
Posts: 6

Re: Hero 5 Black Batteries

[ New ]
The service person I talked to at GoPro yesterday suggested that I need to update or format my micro SD card but I need save all data to computer first

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GoPro
Posts: 20,814

Re: Hero 5 Black Batteries

[ New ]

Hello, @davidl165. If you purchased the HERO8 Black batteries (ones with the blue cap), make sure to update your HERO5 Black camera first before using the batteries in it. There is more information about battery compatibility at HERO8 Black - Battery Compatibility that you may refer to. 

Tourist
Posts: 6

Re: Hero 5 Black Batteries

[ New ]
So how do I update my older Hero 5 Black?
GoPro
Posts: 20,814

Re: Hero 5 Black Batteries

[ New ]

@davidl165. You can do it manually. The steps under Manual Update at Software Update Instructions for HERO5 Cameras will guide you through the process. 

Tourist
Posts: 6

Re: Hero 5 Black Batteries

[ New ]
The service person I talked to at GoPro yesterday suggested that I need to update or format my micro SD card but I need save all data to computer first
GoPro
Posts: 20,814

Re: Hero 5 Black Batteries

[ New ]

That is correct, @davidl165. If you have contents on the SD card, better save them first because they will be erased once you do format the card. A formatted card is necessary for the manual update.