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Tourist
Posts: 3

Hero 5 Black / Auto upload option missing

Asking here because GoPro 'support' is horrible. I have not been able to find the auto upload option on my Hero 5 black. I tap connect and there is NO such option present. I've already set up an account and when I tap on the cloud via the app on my iPhone 7 it states to contact support to complete my subscription. I called them today and was provided the link for setup of auto upload but the option isn't even listed on my camera under connect. So very disappointed...please help.
Explorer
Posts: 10,947

Re: Hero 5 Black / Auto upload option missing

I believe you have to first connect to the Auto Upload with the app prior to the option being made available on the camera.

1) Make sure you are signed up to GoPro Plus https://shop.gopro.com/subscription/gopro-plus-monthly/GoProPlusMonthly.html
2) Run a Manual Update on your camera to make sure you are on the latest firmware https://gopro.com/support/product-update/register-camera
3) Make sure you have the latest updated GoPro App on your phone https://itunes.apple.com/us/app/gopro-app/id561350520?mt=8
4) Charge your camera and plug it in to an outlet near your wireless router
5) Connect your camera to the app
6) Press the cloud icon on the app and connect to your wireless network
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Tourist
Posts: 3

Re: Hero 5 Black / Auto upload option missing

ALL of those steps have been taken.