Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 2

Hero 4 won t power on when plugged in

 
Highlighted
GoPro
Posts: 6,097

Re: Hero 4 won t power on when plugged in

Hi @g. zackary14778,

 

 

Only when plugged in? How about when you're just using the battery?

Have you tried other adapter or other USB Cable?

 

 

-Jay

Highlighted
Tourist
Posts: 2

Re: Hero 4 won t power on when plugged in

Yes, it was working earlier when I had it plugged into the computer and when I also had it plugged into the wall. I had unplugged it and pulled the battery out to get the serial number and then when I plug everything back in, I have not been able to get it to power up since.
Highlighted
GoPro
Posts: 5,840

Re: Hero 4 won t power on when plugged in

@g. zackary14778, sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO4 Camera Will Not Power On

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.