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Tourist
Posts: 2

Hero 4-wifi will not activate-no blue light

Worked the day before, and for two years.  Unable to activate wifi via the long press on side button, nor any onscreen method. Reinstalled the firmware update manually 5 times without success.  All other functions working.

Highlighted
Tourist
Posts: 2

Re: Hero 4-wifi will not activate-no blue light

I called Go Pro support, and skeptically walked through all the basic steps again with Marielle, suspecting that I knew the problem, and talking to her was just going to be a courtesy...I was WRONG.  Ultimately, we again re-installed the firmware, DELETED THE CAMERA the Go Pro app was looking for, repaired to a NEW camera name and password, and voila...it actually worked.   I was expecting that I had a hardware flaw, since the wifi was working the day before.  So...there you go.  Sometimes Support does actually know more than you!