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%3CLINGO-SUB%20id%3D%22lingo-sub-64736%22%20slang%3D%22en-US%22%3EHero%204%20unable%20to%20activate%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64736%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20from%20Malaysia%20and%20I%20had%20a%20Hero%204.%20Recently%20the%20camera%20seems%20cannot%20be%20activate.%20I%20had%20it%20send%20to%20the%20local%20distributor%20and%20they%20check%20out%20the%20battery.%20The%20battery%20is%20fine%20but%20still%20unable%20to%20repair%20the%20device.%20I%20hope%20you%20can%20share%20some%20light%20where%20can%20I%20get%20my%20Hero%204%20repair.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-64736%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-66669%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%204%20unable%20to%20activate%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-66669%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F39459%22%20target%3D%22_blank%22%3E%40kokl33%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20that%20you%20are%20having%20some%20trouble%20with%20that%20camera.%20Unfortunately%20GoPro%20does%20not%20have%20any%20repair%20facilities%2C%20however%20if%20you%20reach%20out%20to%20our%20Support%20Team%20directly%20they%20can%20troubleshoot%20that%20camera%20with%20you.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheers%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-66675%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%204%20unable%20to%20activate%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-66675%22%20slang%3D%22en-US%22%3E%3CP%3EThey%20sell%20camera's%20only%2C%20should%20be%20noted%20on%20the%20box%2C%20never%20will%20happen%20bad%20for%20business.%20they%20repair%20and%20resell%20as%20a%20refurbish%20camera%2C%26nbsp%3B%20that%20is%20gopro%20for%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Hero 4 unable to activate

I am from Malaysia and I had a Hero 4. Recently the camera seems cannot be activate. I had it send to the local distributor and they check out the battery. The battery is fine but still unable to repair the device. I hope you can share some light where can I get my Hero 4 repair.


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 4 unable to activate

Hi @kokl33,

 

I am sorry to hear that you are having some trouble with that camera. Unfortunately GoPro does not have any repair facilities, however if you reach out to our Support Team directly they can troubleshoot that camera with you. https://gopro.com/help/PKBContactus

 

Cheers,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Hero 4 unable to activate

Hi @kokl33,

 

I am sorry to hear that you are having some trouble with that camera. Unfortunately GoPro does not have any repair facilities, however if you reach out to our Support Team directly they can troubleshoot that camera with you. https://gopro.com/help/PKBContactus

 

Cheers,

Ryan

Adventurer
Posts: 9,864

Re: Hero 4 unable to activate

They sell camera's only, should be noted on the box, never will happen bad for business. they repair and resell as a refurbish camera,  that is gopro for you.