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Reply
Anonymous
Posts: 0

Re: Hero 4 silver freezes when playback videos on tv

Hi,

I am also experiencing difficulties when playing videos through my Samsung Smart TV. I understand why the gopro cable is the preferred form of connection to a TV, however surely any other micro hdmi to hdmicable should work? Or maybe a better question is why does the non gopro brand cable play the video for a short period of time instead of not playing at all?

Like others, i have done some recording in 30 FPS and yes that does work through my TV, however i feel that with the money i spent on the latest gopro at the time, it should perform to alll of its capabilites, with that playing video at 1080p, 60 FPS through hdmi.

Do you have any idea if this is a problem that gopro can sort out, or do i now have to go and spend $35 on a gorpo hdmi cable and only shoot in 30 FPS?

Kind regards,

 

Stewart 

Anonymous
Posts: 0

Re: Hero 4 silver freezes when playback videos on tv

hey Stewart,  in this case, the HDMI cable is NOT the issue. it is a firmware update that gopro needs to fix. they are aware of it. so spare yourself going and buying cable.

Somtimes, however,  IF  you have really crappy cable...yes it can cause issues. just keep recording 30fps until gopro fixes with firmware update, thats what im doing. recording in 60fps is really only needed so you can run in slow mo with good resolution etc. so really not a biggy if your not viewing/playing back in slow mo.  Also recording at 60fps takes up way more space on your media card.  hope this helps, cheers

Highlighted
GoPro
Posts: 1,755

Re: Hero 4 silver freezes when playback videos on tv

Hi everyone, 

 

I just wanted to give you a quick update on this issue you're seeing with your HDMI playback. We are indeed aware of the problem and are currently investigating it further. As others have posted, using a lower frame rate such as 30fps should allow you to play back your footage without a problem. 

 

To be clear from @Anonymous's recent post, this issue should not be related to whether or not you are using a GoPro-branded HDMI cable. We certainly recommend the GoPro-branded one, and if you are experiencing trouble with HDMI playback, your cable could definitely be the cause of the problem, but the GoPro HDMI cable is not the only one that can be used to achieve playback on your TV. 

 

Although this specific issue is one that we are aware of, any user who is having difficulties playing back their footage via HDMI should go through standard troubleshooting in order to verify that another factor is not causing the problem in their case. Here are some steps you would want to try and things to be sure of:

 

1. Make sure your TV's input channel is set to the same input port that you have the HDMI Cable connected to. Many TVs have multiple HDMI ports.

2. Make sure there are no BacPac accessories attached to your camera.

3. Try plugging your camera into the TV with the camera powered off, then power the camera on once connected. Additionally, try powering the camera on first and then plugging into the TV.

4.Make sure that the files you are trying to play back are raw from the camera. Even moving the contents off the card to your computer and back to the card without editing could render them unplayable. 

5. Try multiple different frame rates and resolutions. Some frame rates such as 24fps and 48fps can put a lot of strain on a video signal, and resolutions with Superview could complicate the playback as well. Keep in mind that the ability to play back these videos will depend upon the TV and HDMI cable's capabilities as well. 

6. Try playing back a video filmed in WVGA resolution to establish a baseline for the live feed, and then try changing back to the preferred resolution

7. Install or reinstall the latest firmware of your camera, in case this may resolve any errors occurring in the HDMI functions of the camera.

8. Try using a different HDMI cable as well as to a different TV or TV input port.

9. Back up your video files on your computer, reformat your SD card, and see if newly recorded files will play back properly. 

 

Again, we are aware of the issue described in this thread and are looking into the problem further. But I want to make sure that others reading this post don't automatically assume that any HDMI playback issue should is the same as the one that we are investigating. Different varieties of problems can occur when trying to establish a playback connection via HDMI, so please make sure to try the troubleshooting steps provided to pinpoint the issue.

 

Many thanks, 

 

Matt B. 

GoPro Support Hub Moderator

Anonymous
Posts: 0

Re: Hero 4 silver freezes when playback videos on tv

I'm currently experiencing this exact same problem with my Hero 4 Silver. I've tried all of the suggestions given to me by the GoPro staff and the problem still persists. I've even exchanged the camera once to rule that out. Does anyone one have a solution or more information about this issue before I return this camera?

Anonymous
Posts: 0

Re: Hero 4 silver freezes when playback videos on tv

Troy, 

 

Who at GoPro told you that they're working on a fix? I can't even get someone to acknowledge the problem. If they'd just tell me what you've indicated I could keep the camera knowing something was being done to correct it functionality.

 

John

Hiker
Posts: 51

Re: Hero 4 silver freezes when playback videos on tv


I have also just purchased a new HDMI cable for my Hero 4 Silver and having similar or same issues.

My TV goes black and my Camera freezes after a while and I have to remove the battery in order to unfreeze it!

Glad to know I am not the only one.
Anonymous
Posts: 0

Re: Hero 4 silver freezes when playback videos on tv

Having same problem...gopro micro hdmi did not solve problem. Changing from 60 to 30 fps eliminated the issue...common gopro get the problem fixed!
Sightseer
Posts: 1

Re: Hero 4 silver freezes when playback videos on tv

Exact same issue.  Video playback on new Samsung 4K freezes, blue screen, audio continues.  Have to remove GP battery to reset.

 

First we were lied to that 4K would be produced, now I can't even playback video at 1080.

 

I now firmly recommend others  NOT TO BUY THIS POS