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Reply
Anonymous
Posts: 0
Accepted Solution

Hero 4 silver freezes when playback videos on tv

Hello guys, i have a problem with my Hero4 Silver.

Basicly when i try to playback a video on my tv using the gopro cable, the video freezes after about 7-10 seconds, but ony the video and the sound still continue to reproduce. If i press any button when it is freezed then there is a blue screen on tv and then i have to hard reset the camera (10 seconds power button pressed).

I noticed that i have this issue from when i installed the firmware 3.0.


Accepted Solutions
GoPro
Posts: 1,753

Re: Hero 4 silver freezes when playback videos on tv

Hi everyone, 

 

I just wanted to give you a quick update on this issue you're seeing with your HDMI playback. We are indeed aware of the problem and are currently investigating it further. As others have posted, using a lower frame rate such as 30fps should allow you to play back your footage without a problem. 

 

To be clear from @Anonymous's recent post, this issue should not be related to whether or not you are using a GoPro-branded HDMI cable. We certainly recommend the GoPro-branded one, and if you are experiencing trouble with HDMI playback, your cable could definitely be the cause of the problem, but the GoPro HDMI cable is not the only one that can be used to achieve playback on your TV. 

 

Although this specific issue is one that we are aware of, any user who is having difficulties playing back their footage via HDMI should go through standard troubleshooting in order to verify that another factor is not causing the problem in their case. Here are some steps you would want to try and things to be sure of:

 

1. Make sure your TV's input channel is set to the same input port that you have the HDMI Cable connected to. Many TVs have multiple HDMI ports.

2. Make sure there are no BacPac accessories attached to your camera.

3. Try plugging your camera into the TV with the camera powered off, then power the camera on once connected. Additionally, try powering the camera on first and then plugging into the TV.

4.Make sure that the files you are trying to play back are raw from the camera. Even moving the contents off the card to your computer and back to the card without editing could render them unplayable. 

5. Try multiple different frame rates and resolutions. Some frame rates such as 24fps and 48fps can put a lot of strain on a video signal, and resolutions with Superview could complicate the playback as well. Keep in mind that the ability to play back these videos will depend upon the TV and HDMI cable's capabilities as well. 

6. Try playing back a video filmed in WVGA resolution to establish a baseline for the live feed, and then try changing back to the preferred resolution

7. Install or reinstall the latest firmware of your camera, in case this may resolve any errors occurring in the HDMI functions of the camera.

8. Try using a different HDMI cable as well as to a different TV or TV input port.

9. Back up your video files on your computer, reformat your SD card, and see if newly recorded files will play back properly. 

 

Again, we are aware of the issue described in this thread and are looking into the problem further. But I want to make sure that others reading this post don't automatically assume that any HDMI playback issue should is the same as the one that we are investigating. Different varieties of problems can occur when trying to establish a playback connection via HDMI, so please make sure to try the troubleshooting steps provided to pinpoint the issue.

 

Many thanks, 

 

Matt B. 

GoPro Support Hub Moderator

View solution in original post


All Replies
Hiker
Posts: 23

Re: Hero 4 silver freezes when playback videos on tv

When I playback my videos on my TV, I use the HDMI cable that I bought from GoPro and it works great.  Have you tried using this cable?

Anonymous
Posts: 0

Re: Hero 4 silver freezes when playback videos on tv

Yeah dude i'm using the GoPro's HDMI cable..as i said i had no problem while using it before the update of the new firmware ç_ç

i tried to reinstall the update, format the SD card..but nothing ç_ç

GoPro
Posts: 1,753

Re: Hero 4 silver freezes when playback videos on tv

I didn't really understand the exact problem that's happening. You said "the video freezes after about 7-10 seconds, but the video and the sound still continue." Does the video freeze and the sound continues? 

 

Have you tried using a different HDMI cable or a different TV? Or have you tried playing back the footage on your TV? Does it work any of those ways?

Sightseer
Posts: 2

Re: Hero 4 silver freezes when playback videos on tv

I'm having almost the exact same issue when hooked to the TV via micro HDMI cable except mine freezes as soon as I hit the play button, the TV screen goes blue and then I have to remove the battery to unfreeze.  I can scroll through the videos and even view the pictures but as soon as I hit the play button everything freezes to a blue screen?????

 

GoPro
Posts: 1,753

Re: Hero 4 silver freezes when playback videos on tv

Interesting. What happens if you move the files off the camera and onto the computer. Do they play okay there? 

 

And what settings are you filming in? (Resolution, frame rate, if Protune or Spot Meter are turned on/off, etc.)

Tourist
Posts: 1

Re: Hero 4 silver freezes when playback videos on tv

EXACT SAME PROBLEM HERE!  

Highlighted
Hiker
Posts: 18

Re: Hero 4 silver freezes when playback videos on tv

Hello,

I too am having this EXACT same problem on playback through HDMI to TV.

Video shot in 1080 SuperWide 60fps (No PROTUNE), will play for a short duration and then video freezes, but audio continues to play until I press any button then it's BLUE SCREEN and a hard reset required.

Tried a few lesser video formats with same results.

Do not know if this due to the latest update as I updated my HERO4 Silver right out of the box.

This is a bit irritating for such a pricey piece of tech, I fully expected this to function as described in the literature.

I have downloaded the video to my computer in an attempt to better view it, however, for this level of video recorded (1080@60 fps) it taxes my computer and playback is painfully choppy. I'll be damned if I have to shell out more $$ just to ejnoy the videos