Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 3

Re: Hero 4 silver - Wi-Fi default password incorrect - Lost password

Hi, thank you for the quick response.
I have reset my password but after this it finding my camera, I selected the camera, and it trid to connect but it just trying and nothing happening.
Can you assist?
Highlighted
GoPro
Posts: 11,402

Re: Hero 4 silver - Wi-Fi default password incorrect - Lost password

Thank you for trying the next steps, @om2323. It would be best to engage our Support team at this time. They will be able to walk you through the steps needed to pair the camera and your phone. You can reach them through phone or chat here https://gopro.com/help/ContactUs . Let us know how it works out. Thanks!

Highlighted
Tourist
Posts: 3

Re: Hero 4 silver - Wi-Fi default password incorrect - Lost password

it is almost work: now it just on the screen that it trying connect to my camera (after insert my new password and found my ne camera name) and nothing happening.
Can you assist?

Thanks!
Omri
Highlighted
Sightseer
Posts: 1

Re: Hero 4 silver - Wi-Fi default password incorrect - Lost password

Hello,

I have got the same problem for my gopro hero 4.
I have already reset the camera to default en did the WiFi reset numerous times but the named solution is still not working. I even get a red screen saying the password cannot be "goprohero" Really frustrated here. Does anyone know what to do?

Thanks in advance
Highlighted
GoPro
Posts: 14,048

Re: Hero 4 silver - Wi-Fi default password incorrect - Lost password

 

Hi @rembrandt84

 

Doing manual update should take care of the issue.

https://gopro.com/update/hero4

 

Once done, please proceed with the pairing process again.

 

Let us know how it goes.

 

Thanks!

Ej

 

Highlighted
Sightseer
Posts: 1

Re: Hero 4 silver - Wi-Fi default password incorrect - Lost password

so I have the same problem but I cannot figure out I need help!!!!

 

I reset my camera's wifi and the camera but still not working, it not pairing to my camera

Highlighted
GoPro
Posts: 6,097

Re: Hero 4 silver - Wi-Fi default password incorrect - Lost password

Hi @loyalwater85828,

 

Have you tried following the steps posted above?

 

If you already did the next step is to uninstall and reinstall the app. 

Remove Bluetooth Device ID on your Phone's Bluetooth Settings. 

Forget Wi-Fi SSID and pair the camera again. 

 

Regards,

-Jay 

 

 

Highlighted
Nomad
Posts: 2,844

Re: Hero 4 silver - Wi-Fi default password incorrect - Lost password

I found that on Android phones that it's not enough to just delete your GoPro from the WiFi settings.  You also need to click on the "advanced" tab in your wifi options and from there choose "Manage Networks".  You will need to delete (forget) the GoPro connection from in there also.  If you do not do this, you will constantly get the "incorrect password" error no matter how many times you reset your gopro WiFi.