Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-191777%22%20slang%3D%22en-US%22%3EHero%204%20session%20Wifi%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-191777%22%20slang%3D%22en-US%22%3EI%20bought%20a%20Gopro%20Hero%204%20session%2C%20tried%20to%20connect%20with%20the%20gopro%20app%20but%20the%20wifi%20stays%20dead.%20Found%20all%20kinds%20of%20troubleshooting%20tips.%20None%20of%20them%20worked.%20Can%20I%20conclude%20that%20I%20just%20bought%20a%20brand%20new%20broken%20Hero%204%20session%20%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-191777%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-191979%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%204%20session%20Wifi%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-191979%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F63735%22%20target%3D%22_blank%22%3E%40sunnyridge57134%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20another%20device%20to%20see%20if%20it%20picks%20up%20the%20Wi-Fi%20name%20of%20the%20camera%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20tried%20a%20manual%20software%20update%26nbsp%3Band%20the%20name%20is%20still%20not%20being%20detected%26nbsp%3Bthen%20the%20issue%20might%20be%20on%20the%20unit%20itself.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20our%20Support%20Team%20help%20you.%20You%20may%20reach%20them%20by%20phone%20or%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-191981%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%204%20session%20Wifi%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-191981%22%20slang%3D%22en-US%22%3EI%20have%20tried%20all%20the%20tricks%20and%20workarounds%20I%20could%20find%20on%20and%20outside%20this%20forum.%20Manual%20update%20(twice)%2C%20updated%20using%20Quik%20and%20the%20usb%20cable.%20Reset%20the%20wifi%20several%20times%20etcetera%20etcetera%20I%20have%20the%20correct%20version%20of%20firmware%2C%20i%20have%20the%20last%20version%20of%20the%20app...the%20APP%20and%20RC%20functions%20are%20simply%20not%20working.The%20camera%20records%20ok.%20It%E2%80%99s%20just%20the%20wifi%20that%20isn%E2%80%99t%20working.Downloading%20the%20software%20multiple%20times%20and%20trying%20to%20reset%20a%20wifi%20that%20isn%E2%80%99t%20working%20in%20the%20first%20place%20is%20a%20bit%20like%20using%20an%20IED%20on%20a%20dead%20person.%20It%20will%20not%20bring%20it%20back%20to%20life.%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-191982%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%204%20session%20Wifi%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-191982%22%20slang%3D%22en-US%22%3EAED%2C%20not%20IED%20that%20is%20%F0%9F%98%82%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3
Accepted Solution

Hero 4 session Wifi problem

I bought a Gopro Hero 4 session, tried to connect with the gopro app but the wifi stays dead. Found all kinds of troubleshooting tips. None of them worked. Can I conclude that I just bought a brand new broken Hero 4 session ?

Accepted Solutions
GoPro
Posts: 9,575

Re: Hero 4 session Wifi problem

Hi @sunnyridge57134

 

Have you tried another device to see if it picks up the Wi-Fi name of the camera?

 

If you have tried a manual software update and the name is still not being detected then the issue might be on the unit itself.

 

Let our Support Team help you. You may reach them by phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 9,575

Re: Hero 4 session Wifi problem

Hi @sunnyridge57134

 

Have you tried another device to see if it picks up the Wi-Fi name of the camera?

 

If you have tried a manual software update and the name is still not being detected then the issue might be on the unit itself.

 

Let our Support Team help you. You may reach them by phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

Tourist
Posts: 3

Re: Hero 4 session Wifi problem

I have tried all the tricks and workarounds I could find on and outside this forum. Manual update (twice), updated using Quik and the usb cable. Reset the wifi several times etcetera etcetera I have the correct version of firmware, i have the last version of the app...the APP and RC functions are simply not working.

The camera records ok. It’s just the wifi that isn’t working.

Downloading the software multiple times and trying to reset a wifi that isn’t working in the first place is a bit like using an IED on a dead person. It will not bring it back to life.

Tourist
Posts: 3

Re: Hero 4 session Wifi problem

AED, not IED that is 😂
Highlighted
GoPro
Posts: 7,891

Re: Hero 4 session Wifi problem

Hello @sunnyridge57134

 

It would be best to contact our Support team for further assistance on this matter. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 
Marius