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Tourist
Posts: 3
Accepted Solution

Hero 4 serial number invalid

[ Edited ]

When trying to add my Silver Hero4 14 digit serial number, it says number is invalid.  How should I correct to add device so that I can update?


Accepted Solutions
Tourist
Posts: 3

Re: Hero 4 serial number invalid

Actually, I spoke with from customer service, and he helped me get this straightened out.  I thought I had the Hero4 silver, when I actually had Hero4 black.  

Thank you all for taking the time to respond.  It was completely my error. 

View solution in original post


All Replies
GoPro
Posts: 8,288

Re: Hero 4 serial number invalid

Hello @hardystar01250

 

A HERO4 Silver camera has a serial number of 14 characters (including the C at the start) and starts with C313. If you have the correct number, it might be that you are not on the correct update page. Try the steps below: 

  1. Visit the HERO4 Update Page. 
  2. Select "Update your camera manually" under Other Ways to Update.
  3. On the next page, enter the serial number of the camera and the email address associated with the GoPro Account.
  4. Tick appropriate boxes, then click Next Step. 
  5. Follow onscreen instructions for the manual update. 

Please make sure that the camera is charged to at least 50%, and that the SD card is formatted prior to doing the manual update. Let us know if this works.

 

Thanks, 
Marius

Tourist
Posts: 3

Re: Hero 4 serial number invalid

Marius, Thank you.  My serial number only has 1 letter, the C as the first character.  In looking at examples given on the web, I noticed that there is a second letter in the serial number.  I typed in exactly what it shows inside the battery slot.  Still shows invalid serial number.  Very frustrating.

 

GoPro
Posts: 10,573

Re: Hero 4 serial number invalid

Hi @hardystar01250

 

Kindly refer to the sample picture(HERO4) listed on this article:

https://gopro.com/help/articles/how_to/How-to-Find-Your-GoPro-Serial-Number

 

Is there a chance that the second letter your are referring to is actually a number?

 

You may also reach out to our Support Team to have this checked.. It will be best if you can send a picture of the sticker so we can verify the information further.

 

Thanks!

Ej

 

 

Tourist
Posts: 3

Re: Hero 4 serial number invalid

Actually, I spoke with from customer service, and he helped me get this straightened out.  I thought I had the Hero4 silver, when I actually had Hero4 black.  

Thank you all for taking the time to respond.  It was completely my error. 

GoPro
Posts: 4,004

Re: Hero 4 serial number invalid

 

Hi @hardystar01250

 

Feel free to post or contact our support team if you need help. 

 

 

Stay Stoked!

-Jay