Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

Hero 4 lost connection whilst updating firmware

Hi hadn't connected the gopro to app for a bit so when i did it asked to download updated firmware - it started to - so i left it - then the phone disconnected from gopro - no matter what i do i just see two red flashing lights and the small front window trying to download but then showing a not possible sign.

 

I can't turn this off - if i take out battery and then re0enter - the lights begin flashing and no can do - any selection of long presses doesn't work - the phone can no longer see the go pro...

 

Please help

Highlighted
Nomad
Posts: 3,483

Re: Hero 4 lost connection whilst updating firmware

You'll need to perform a manual update of your camera's firmware as it sounds like the original update was botched.

 

Follow the instructions in this video: