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Sightseer
Posts: 2
Accepted Solution

Hero 4 black freezes up

Hi there,

My wife got me a Hero 4 Black for my birthday late October 2017. I have finally started to use it in January and I noticed that it would freeze up every few times when I am using it to make a video. 

 

I searched google and your site and tried everything. I updated the software, made sure the version is current, I removed the SD card and checked to see if it still crashes (it still does). I have had to restart/reboot it (holding the video and mode button together for 10 seconds) at least 20 times over the last few weeks. 

 

I have registered the product with my account and I am looking for a solution. Please let me know what I can do get this freezing up problem resolved. 

 

Thanks.


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 4 black freezes up

Hey @cheems,

 

If these steps did not take care of that issue then get in touch with our Support Team directly:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Hero 4 black freezes up

Hey @cheems,

 

If these steps did not take care of that issue then get in touch with our Support Team directly:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Sightseer
Posts: 2

Re: Hero 4 black freezes up

Thank you @ryanv12566. I was able to contact support through online chat and arranged a return and replacement.