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02-16-2018 04:39 PM
Hero 4 black freezes up
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Hi there,
My wife got me a Hero 4 Black for my birthday late October 2017. I have finally started to use it in January and I noticed that it would freeze up every few times when I am using it to make a video.
I searched google and your site and tried everything. I updated the software, made sure the version is current, I removed the SD card and checked to see if it still crashes (it still does). I have had to restart/reboot it (holding the video and mode button together for 10 seconds) at least 20 times over the last few weeks.
I have registered the product with my account and I am looking for a solution. Please let me know what I can do get this freezing up problem resolved.
Thanks.
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02-22-2018 07:53 AM
Re: Hero 4 black freezes up
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Hey @cheems,
If these steps did not take care of that issue then get in touch with our Support Team directly:
https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up
https://gopro.com/help/ContactUs
Best,
Ryan
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02-22-2018 07:53 AM
Re: Hero 4 black freezes up
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Hey @cheems,
If these steps did not take care of that issue then get in touch with our Support Team directly:
https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up
https://gopro.com/help/ContactUs
Best,
Ryan
02-22-2018 10:30 PM
Re: Hero 4 black freezes up
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Thank you @ryanv12566. I was able to contact support through online chat and arranged a return and replacement.