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Tourist
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Accepted Solution

Hero 4 black freezes on single photo menu

 

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GoPro
Posts: 12,772

Re: Hero 4 black freezes on single photo menu

 

Hi @greenriver8866

 

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. Here's some information on SD card recommendations.  

 

If it continues to happen even without an SD card, please do a manual software update.

 

Should it still be the same, let our Support Team assist your further. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

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All Replies
Highlighted
GoPro
Posts: 12,772

Re: Hero 4 black freezes on single photo menu

 

Hi @greenriver8866

 

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. Here's some information on SD card recommendations.  

 

If it continues to happen even without an SD card, please do a manual software update.

 

Should it still be the same, let our Support Team assist your further. https://gopro.com/help/ContactUs

 

 

Regards,

Ej