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%3CLINGO-SUB%20id%3D%22lingo-sub-181794%22%20slang%3D%22en-US%22%3EHero%204%20WiFi%20will%20not%20switch%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181794%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there.%20Hero%204%2C%20cannot%20turn%20the%20wifi%20on.%20no%20blue%20light%20no%20connection%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-181794%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181804%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%204%20WiFi%20will%20not%20switch%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181804%22%20slang%3D%22en-US%22%3EWhat%20steps%20are%20you%20taking%20to%20turn%20it%20on%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181812%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%204%20WiFi%20will%20not%20switch%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181812%22%20slang%3D%22en-US%22%3EHi%20there%2C%20done%20everything%20that%20I've%20read%20in%20the%20instruction%20book%20and%20more%2C%20updated%20software%2C%20but%20still%20nothing.%20Not%20even%20a%20blue%20flashing%20light%20on%20the%20front!%20Would%20you%20think%20it%20could%20be%20SD%20card.%20Possibly%20not%20good%20enough.%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-182210%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%204%20WiFi%20will%20not%20switch%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-182210%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F62926%22%20target%3D%22_blank%22%3E%40naffman%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20going%20through%20the%20suggested%20steps.%20Although%20it%20is%20important%20to%20make%20sure%20that%20you%20are%20using%20a%20recommended%20SD%20card%20like%20the%20ones%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%2C%20the%20blue%20Wi-Fi%20light%20should%20not%20be%20impacted%20by%20the%20SD%20card%20as%20it%20is%20a%20feature%20on%20the%20camera%20itself.%20At%20this%20time%2C%20it%20would%20be%20best%20to%20get%20in%20touch%20with%20our%20Support%20team%20You%20can%20reach%20them%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs.%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs.%26nbsp%3B%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 3
Accepted Solution

Hero 4 WiFi will not switch on

Hi there. Hero 4, cannot turn the wifi on. no blue light no connection


Accepted Solutions
GoPro
Posts: 8,216

Re: Hero 4 WiFi will not switch on

Hello @naffman

 

Thank you for going through the suggested steps. Although it is important to make sure that you are using a recommended SD card like the ones here, the blue Wi-Fi light should not be impacted by the SD card as it is a feature on the camera itself. At this time, it would be best to get in touch with our Support team You can reach them through https://gopro.com/help/ContactUs. 

 

Thanks, 
Marius

View solution in original post


All Replies
Highlighted
Explorer
Posts: 12,071

Re: Hero 4 WiFi will not switch on

What steps are you taking to turn it on?
Tourist
Posts: 3

Re: Hero 4 WiFi will not switch on

Hi there, done everything that I've read in the instruction book and more, updated software, but still nothing. Not even a blue flashing light on the front! Would you think it could be SD card. Possibly not good enough.?
GoPro
Posts: 8,216

Re: Hero 4 WiFi will not switch on

Hello @naffman

 

Thank you for going through the suggested steps. Although it is important to make sure that you are using a recommended SD card like the ones here, the blue Wi-Fi light should not be impacted by the SD card as it is a feature on the camera itself. At this time, it would be best to get in touch with our Support team You can reach them through https://gopro.com/help/ContactUs. 

 

Thanks, 
Marius