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Sightseer
Posts: 1
Accepted Solution

Hero 4 Silver will only power up with no battery installed- help

Hero 4 silver will on power up and operate with battery removed and connected via USB cable. If I plug battery back in the camera turns off. I then have to remove usb and r move battery and plug usb back in to get power. I have tried 3 different batteries to see if it was just battery but not the case. Any insight would be greatly appreciated.

John

Accepted Solutions
GoPro
Posts: 7,936

Re: Hero 4 Silver will only power up with no battery installed- help

Hello @faststoke64420

 

Based on the observation you shared, there might be some issues with the battery connectors on the camera. Let our Support team assist you with this matter. You can reach them via phone or chat through https://gopro.com/help/ContactUs. 

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 7,936

Re: Hero 4 Silver will only power up with no battery installed- help

Hello @faststoke64420

 

Based on the observation you shared, there might be some issues with the battery connectors on the camera. Let our Support team assist you with this matter. You can reach them via phone or chat through https://gopro.com/help/ContactUs. 

 

Best regards, 
Marius