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Tourist
Posts: 2

Hero 4 Silver not turning on or charging

I have a gopro hero 4 black. Everything worked just fine during my trip until I got back home yesterday. It did not turn on after I inserted the battery( I am using the OEM battery and I am sure it is fully charged). I tried all the method which mentioned on their website and none of them works for me. The weird thing is when I connected my GoPro with my PC without battery. It turned on and I can see the red LED light blinking. I inserted the battery and it turned off immediately. Does anyone have any ideas? I am very disappointed at goPro. 

GoPro Community Manager
Posts: 5,853

Re: Hero 4 Silver not turning on or charging

If you're still having this issue, it sounds like you might have a bad battery. Our Support team at https://gopro.com/help/PKBContactus can help you troubleshoot this though.

 

Thanks,

Jeff

Tourist
Posts: 1

Re: Hero 4 Silver not turning on or charging

my h4s won't turn on no light no pc pick up.. is death! any suggestions? btw things like : reinsert batt.,sd,different source all done! even I tried update firm by downloading it to sd and tried put sd to gopro and turn on but nothing happened! option with leave batt. overnight out not working too... but when is plug to power source gopro getting hot ... around 30-40 degrees celsius... without any lights or beeps... thanks

GoPro Community Manager
Posts: 5,853

Re: Hero 4 Silver not turning on or charging

If you've tried all of that, our team at https://gopro.com/help/PKBContactus can help troubleshoot this with you.

 

Jeff