04-08-2018 10:04 AM
04-11-2018 12:58 PM
07-07-2018 07:47 PM
Ok so I just spent the whole day and most of the night with this same issue. I took my camera OUT, and this is key, of hawnits protective shell and I could not get it to turn on. So I tried to charge it. After a few seconds the red charge idicator light kept going out. I tried ever method found on the web. I was just getting ready to chuck it agaisnt the wall when I gave up. I out the canera back into its shell and just for giggles decided to try again to turn it on. IT DID! So I took it and and tried and it would not turn on. So this is my belief, I bought and ater market case for my camera and it fot very snuggly. I believe after being in there awhile it warpped the battery housing. At any rate I tried it in a regular GoPro shell and it turned on too sooo. I hope this helps. Technical note: My camera is new and so is the battery.
08-06-2018 04:50 PM
This Go Pro Silver Hero 4 is sucks. We bought it on 2015 we didn't used it until 2017. Whoala it was aleady broken when we bought it. Never buy GO PRO product it is a piece of garbage.
08-07-2018 06:50 AM
10-03-2018 02:13 PM
It's completely shocking and disheartening seeing so many similar complaints--I also have the same issue--barely used in two years, in mint condition, always kept in case--and one day, the battery fails, and the device will not turn on.
As a "premium product" selling at a premium price point, GoPro owes it to its customers to be accountable for faulty devices that seem to be so prevalent. Recall them. Offer a free exchange. Offer for a significant credit for an upgrade.
You cannot simultaneously claim to be the best, while selling a product that doesn't work--that's just getting the basics. I personally find this embarassing for the brand; this technical issue a betrayal to your customers trust, and will cripple their willingess to ever buy your brand again--nevermind recommend you to a friend.
It speaks volumes about what is going wrong with the GoPro business. I hope you'll find the integrity to fix this issue and make things right for your customers. What a way to turn brand promoters into detractors who will tell anyone listening how terrible your products (and support services) are....